COVID-19 Shipping may take longer than expected.
Meraki Petrichor ships to all 50 states and internationally. All items are processed and shipped within 5-10 business days from the date of receipt. USPS or UPS are our shipping carriers within the United States.
It is the sole responsibility of the customer to provide us with a safe shipping address. Meraki Petrichor is not responsible for stolen or lost packages. Postal issues are the sole responsibility of the carrier.
Please contact the USPS or UPS with issues directly. If the USPS or UPS does not cover the entire amount of the lost or stolen package, MP may in some cases refund the difference after certain conditions have been met.
Customer must submit a copy of the claim with the amount awarded by the carrier and we will review the case before any refunds or replacements are issued.
Meraki Petrichor is NOT responsible for packages that have incomplete, wrong or insufficient addresses provided to us by our customers.
If the tracking history of the package states that it has been "delivered" it does not qualify for any refunds.
If your order is returned due to incomplete, insufficient or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your order.
We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return. Customers must file a claim with USPS Claims.
All orders in the U.S are shipped via USPS or UPS. Meraki Petrichor will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send the purchase order to our warehouse and it will be processed to ship out as soon as possible.
Orders are processed Monday through Friday, excluding holidays and after payment has been confirmed.
Processing time is 5 - 10 business days depending on the product ordered. Orders received after 5:00 PM EST will be processed on the following business day.
Weekend orders will be processed on the following business day.
All orders received on Friday after 12:00 PM EST will be processed on the next business day.
Processing time for orders placed during Promotions, Sales or Holiday Periods may take up to 5 additional business days.
Our hours of operation in the warehouse and shipping department are Monday - Friday, 8 am - 5 pm EST.
Thank you in advance for your patience! Many of our MP products are made in-house and made to order.
For international orders, once the package leaves the United States we have no control over international carriers, customs policies. and package arrival time frames.
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
All international orders are shipped via USPS Priority Mail.
When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Meraki Petrichor has no control over these charges, nor can Meraki Petrichor predict what they may be.
Customs, duties, and taxes are non-refundable and the sole responsibility of the recipient: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
Meraki Petrichor does not accept returns. ALL SALES ARE FINAL. We do offer exchanges for defective goods, please contact us within 7 days of receipt of your package at info@merakipetrichor. To complete your exchange, we require a receipt or proof of purchase. Additional non-returnable items: Gift Cards.
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org and send your item to: 153 State Street, Suite 4, Brewer, Maine, 04412. To complete your exchange, we require a receipt or proof of purchase. MP is not responsible for shipping fees on exchanges.